Hans has worked in various leadership roles in the Disability sector for over 30 years. After spending the first part of his career working with people with an acquired brain injury, Hans moved into the area of mental health and intellectual disability support. 

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With an unwavering optimism and desire to effect positive change, Hans is passionate about making a real difference to lives of others. For Hans, the opportunity to support people with a disability so they can realise their own goals and aspirations, is both exciting and rewarding.

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Care, compassion and dignity are some of the key values that Hans considers all important in delivering excellent support coordination. Hans works with his team to build and nurture deep connections with clients, while also ensuring exceptional customer service and support.

With over 20 years’ experience in the Aged Care and Disability sector, Jill brings extensive knowledge and a genuine care to her work.

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Jill prides herself on her problem-solving abilities and truly understanding the needs of her clients so that she can present all the options available to them. Considerate and empathetic, Jill takes an individual and holistic approach to each clients’ NDIS journey.

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Jill is committed to working alongside her clients to ensure the right supports are in place so they can achieve their goals and live meaningful, happy lives.

Following a brief career in IT and a long period as stay-at-home mum and part-time translator Birgit ventured into the disability field in 2013, initially volunteering at Sandybeach Centre in Sandringham and subsequently completing Certificate IV in Disability. Her first job was supporting clients 1-1 in their homes and in the community. In 2016 she started working as a residential support worker and was quickly promoted to being team leader, managing two group homes. In 2020 Birgit moved into Corporate Services where she was the go-to contact for any queries regarding restrictive practices (predominantly in the form of medication) and making sure the organisation complied with their legal reporting duties.

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Support Coordination is an area where Birgit relishes the opportunity to use her skills and abilities to help make a difference in people's lives. Birgit brings compassion and a genuine desire to support people to live their best possible lives. She has excellent communication skills, is resourceful, and able to think outside the box as well as possessing a fantastic sense of humour.

John is a highly regarded disability housing specialist, with decades of experience and a strong track record of success in the planning and development of accommodation facilities for people living with disability. 

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John previously was the Director of SDA Stakeholder and Sector Engagement at the NDIA, where he was responsible for the design and implementation of new SDA design standards, pricing policy review, stakeholder engagement and implementation of the SDA Innovation Plan. He has held senior level roles with a Community Housing association, a large NGO in the disability sector and an international facilities management company. John has also owned and operated his own business - a registered disability housing provider.

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John is a registered builder in Victoria, with qualifications in Asset Management, Project Management and Building and Construction.

As a business owner and operator, Amelia brings an entrepreneurial spirit to the team and understands the importance of delivering excellent customer service.

Amelia has an innate desire to help and care for others and is currently undertaking further study in Individual Support (Disability). Compassion, empathy and kindness are what guides Amelia when approaching her clients and their needs. Amelia will work with you to reach your goals and ultimately, improve your independence.

Before joining Verbinding in early 2024, Arvind was working in different businesses and leadership roles across multiple industries and cultures globally.

Arvind brings a strong cultural sensitivity and has significant experience working with people of different cultures, ages and thinking.

With his outcome focused approach, Arvind lives and breathes client services  to achieve the best possible outcome for all of our clients and provide all participants with the support they need. Not more, not less.

Arvind has a passion for helping people and loves solving complex challenges.

Mark is an Accredited Mental Health Social Worker and is registered with the Australian Association of Social Workers. He has 17 years of experience working in various clinical mental health settings including public hospitals, forensics and community services. Mark holds a Bachelor in Social Work, Graduate Diploma in Counselling and Graduate Certificate in Forensic Behavioural Science. Mark has extensive experience in suicide and self-harm prevention, trauma, depression and anxiety and working with people involved in the criminal justice system.

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He is committed to empowering clients to make their own choices in regards to their own Recovery and is strengths orientated. He understands the challenges and the complexities faced by both clients and support agencies who are involved in both legal and mental health systems. He has a passion for providing clients with supportive counselling and providing staff supervision and staff training and education.

Mark is registered with Medicare and able to provide counselling to clients.

Michelle has worked in the Disability sector since 2005 after completing a Bachelor of Applied Science in Disability Studies. In her final year of study, she was employed with Scope and has remained in this sector ever since. She is a very focussed, highly organised person. Her reliability, customer focus, and approachable personal style make her a pleasure to work with.

Manisha’s community service work has driven positive outcomes for individuals and organisations alike. With over 14 years in the Aged, Disability and Early Childhood sectors, Manisha brings an invaluable set of skills and experience to the Verbinding team. 

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Manisha’s devotion to helping others extends beyond the workplace, where she volunteers her time at various organisations mentoring students, visiting community centres and generally helping those less fortunate. 

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Manisha works hard to ensure her clients get the most out of their plan, whether that’s forging new relationships, engaging with the local community or finding the right allied health support.

Stuart derives immense enjoyment from support coordination and working in the disability sector, finding satisfaction in witnessing the transformation of the individuals he supports. He takes great pleasure in seeing participants not just cope but thrive, engaging in activities that define who they are. For Stuart, this journey is not just a career but a commitment to empowering individuals to lead fulfilling lives. 

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Stuart's career has been marked by a passion for addressing challenging issues that intersect with individual well-being, and he thrives on unravelling complex problems to discover innovative solutions that enhance lives. Stuart's entry into Support Coordination was driven by a keen interest in navigating the unique challenges presented by the NDIS. He finds fulfilment in understanding the intricacies of these challenges and employing his skills to implement person-centred support systems, tailored to the individual needs of participants. Stuart is an expert in blending creativity and problem-solving to navigate the system and create meaningful solutions.

Bella is a queer, disabled Support Coordinator who is incredibly passionate about rights and respect of all people.

Bella has been working as a Support Coordinator since early 2024, and began working at Verbinding in August 2025. Prior to this, she completed her degree in Social Science Psychology, and now uses this knowledge to inform her intersectional approach to working with people. 

Her lived experience as a disabled person provides unique insight into working with disabled people, as she understands the difficulties and barriers to accessing appropriate supports. 

Bella believes that Support Coordinator’s need to be thorough, compassionate, person-centred, and understand how the NDIS works, but most importantly, always be open and willing to learn.

Bella’s favourite part about working in disability is meeting with clients face-to-face and getting to know each person and hear what they are passionate about.

Andy has worked in the disability sector for more than 35 years. He joined Verbinding because he strongly aligns with the organisation’s philosophy that genuinely focuses on people.

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Throughout his career, Andy has held a variety of roles supporting individuals to connect with services, build confidence, and work toward their goals. These experiences demonstrated to him just how powerful it can be when someone feels heard, respected, and supported in making their own choices.

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Support coordination became a natural next step for Andy. He has always enjoyed problem-solving, building strong relationships, and helping people feel more in control of their plans. What continues to motivate him is seeing the impact the right supports can have, whether it’s someone gaining greater independence, trying something new, or feeling more confident navigating their NDIS journey.

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Andy believes that being an effective support coordinator comes down to listening, clear communication, and genuinely caring about the people you work with. Every person’s story is unique, and he values being part of a team that truly celebrates that.

Natalie brings over 20 years of people-focused experience across education, care, and executive support roles. She began her career in Early Childhood Education, working closely with children and families for a decade, including time in the United Kingdom as a nanny. She later completed a Certificate IV in Training and Education and moved into teaching and mentoring adults entering the Early Childhood sector, strengthening her communication skills and passion for supporting others to grow.

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After a career change into Interior Design, Natalie progressed into senior administrative and executive support roles. For the past 10 years, she has worked as an Executive Assistant within the landscape architecture, building, and construction industries, supporting CEOs and senior leaders in fast-paced environments. She is highly organised, calm under pressure, and experienced in coordinating complex schedules and stakeholders.

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Natalie joined Verbinding in 2026 in her first role in the disability sector, bringing strong transferable skills and a genuine commitment to person-centred support. She was drawn to Support Coordination by her desire to help people feel heard, supported, and empowered. Natalie is passionate about advocating for participants, helping them navigate systems with confidence, and supporting them to achieve their goals.

Kim has worked as a Support Worker, Training Coordinator, and Workplace Trainer within the disability sector for many years.

She also brings significant lived experience of disability to her role, having an older sister with Down syndrome and three children living with ASD and ADHD.

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Kim began her career as a Support Worker before naturally progressing into Support Coordination, a role she finds deeply rewarding. She is passionate about working with diverse individuals and supporting them to achieve their goals and live meaningful lives.

Alongside a strong understanding of the NDIS, Kim possesses highly developed communication and advocacy skills. She approaches her work with honesty, empathy, and compassion, building strong and trusted relationships with clients and stakeholders alike. She also brings strong problem-solving abilities and a person-centred approach to navigating complex situations.

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Kim is passionate about helping people make progress, achieve their goals, and feel genuinely heard and supported throughout their NDIS journey.​

Bianca has worked across the disability, mental health, child protection, and aged care sectors for approximately 19 years. She began her career in 2007 as a Support Worker supporting individuals with high medical and complex needs before progressing into leadership, management, and Support Coordination roles within the sector.

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With a strong background in direct support and service delivery, Bianca was drawn to Support Coordination after recognising gaps in the knowledge, understanding, and supports often provided to participants. She was motivated to step into the role to help make a meaningful difference in people’s lives.

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Bianca believes successful Support Coordinators require strong people skills, organisation, transparency, and a thorough understanding of the sector. She is passionate about supporting people to live fulfilling lives and enjoys seeing individuals make progress toward their goals. She also values the ongoing opportunities to learn and grow through both the people she supports and the ever-evolving disability sector.

Aamer is a dedicated Support Coordinator with a strong passion for empowering people with disabilities to live with independence, dignity, and choice. With over 20 years of experience in the disability sector, Aamer brings a compassionate, person-centred approach to every aspect of his work.
 
Aamer has the ability to build genuine, trusting relationships. Aamer works closely with participants, families, service providers, and community organisations  that align with each person’s goals and needs. His expertise lies in navigating the NDIS
system, coordinating services, advocating for participant rights, and ensuring supports are sustainable long term. Aamer has worked as a Support Coordinator since 2017, in both the adult and children space.
 
Aamer is driven by a commitment to inclusion, equity, and meaningful outcomes. Whether supporting individuals through complex mental health needs, housing needs, capacity building goals, and medical needs. Aamer’s calm, collaborative style makes him a reliable and respected advocate and support working with people with disabilities.
 
Outside of work, Aamer enjoys spending time with his family, playing and watching football, and spending time with his two chihuahuas, Minnie and Lily.

Sarah has worked with Verbinding as a Support Coordinator since 2020. Alongside her work, she is currently studying psychology and previously worked in various marketing and communications roles in education, not-for-profit and entertainment.

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Sarah takes a person-centred and collaborative approach to Support Coordination, recognising that every individual’s circumstances, goals, and support needs are unique. She is committed to helping participants build capacity, navigate the NDIS with confidence, and access supports that genuinely enhance their quality of life. Sarah values open communication, strong advocacy, and creating supportive networks that empower participants to achieve meaningful and sustainable outcomes.

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Sarah is passionate about making a positive difference in the lives of the people she supports. She is compassionate, empathetic, and a highly skilled communicator who consistently goes above and beyond for her participants. Highly organised and approachable, with a warm sense of humour, Sarah builds strong and genuine working relationships with participants, families, carers, and providers alike.